Sherpa Expeditions Limited operate the booking service. When accommodation is booked on your behalf we act only as your agent. Our responsibility ends when we have confirmed your reservations. Whilst we have made reasonable efforts to ensure that the establishments we promote provide an appropriate standard of service, they are not inspected and inclusion in our guide does not constitute a recommendation. We are not involved in the day to day running of any of the establishments and are therefore not liable for the quality of service received. Any complaints must be addressed to the proprietors of the respective establishment. However, we are always pleased to hear about any establishment that fails to meet the required standard of service. Prices of accommodation are provided by the establishment and may vary from room to room by virtue of its' position, facilities and view. Prices quoted are per person and are (in most cases) for Bed & Breakfast only. Evening meals and packed lunches are not normally included. Whilst we make reservations on your behalf, you pay the establishment directly and throughout the duration of your walk.
From time to time it is inevitable that your first choice of accommodation will not be available. In such cases we will make alternative reservations, taking account of your individual needs. If you are not happy with the alternative accommodation we have booked we will change it at your request. If we cannot find accommodation that you consider acceptable you may cancel your order without penalty.
It may not always be possible to book large parties into one establishment and it may therefore become necessary to spilt groups. You are more likely to secure your first choice of accommodation if you avoid Bank Holidays or/and start your walk mid-week.
We are normally able to fulfil a booking service order within 3 working days. If we cannot undertake the work within this time we will tell you immediately. We will also give you the expected time when we would hope to have completed the booking service order and allow you to cancel your if you wish.
Once we have completed booking of accommodation for you and you have accepted it then a contract will have been formed between us. If for any reason we cannot book accommodation for you we will let you know and you will not be charged.
Baggage Transfer Service
The baggage transfer service along Offas Dyke path operates informally between Bed and Breakfast proprietors. They usually charge around 50 pence per mile for moving baggage door2door - which can often work out cheaper than commercial services operating on other routes. Remember proprietors usually charge for a round trip, so if it's twelve miles to your next stopover they'll charge two times twelve miles for your luggage transfer. Because they charge per mile it doesn't matter how many bags you have - the cost's the same. You have the right to cancel your order within 7 working days from the day you place your order. Your money will be refunded within 30 days of cancellation.
Alteration Of Bookings
If you wish to change your arrangements subsequent to us having confirmed your reservations you are obliged to let us know as soon as possible. We reserve the right to charge a discretionary amendment fee of £15 per person.
Cancellation
Accommodation providers extend the facility and convenience to our clients to book without deposits. They must however be protected against 'no-shows' and last minute cancellations. You are advised to take out appropriate travel insurance at the time of booking. Should you subsequently cancel your arrangements or fail to show without notice, the following charges will be levied:
- Within 7 working days of placing the order: No charge and full refund within 30 days.
- 15-30 days before departure: 50% of the accommodation costs.
- Less than 14 days before departure: 100% of the accommodation costs.
A credit card with an expiry date later than the last nights' accommodation booked must be provided at the time of booking.
Bookshop
Most of our orders are fulfilled and dispatched upon the day of receipt. We very occasionally run out of stock of a particular item, but if we do so, we will tell you at once. We will also give you the expected delivery date and allow you to cancel your order if you wish. All our goods are sent Royal Mail by 1st Class Small Parcel post in the UK, and Small Parcel Airmail elsewhere. Delivery time to anywhere in the World is usually no more than 7 days. You have the right to return your goods for a full refund if you do so within 7 working days from the day after you receive the goods. Return postage must be paid for by yourself. Your money will be refunded within 30 days of cancellation.
Booking & Payment
Full payment must be received with your order. You may pay by credit card, a sterling cheque or bank draft. Payments are not accepted in foreign currency.
Handling Complaints
We will handle any complaint in a fair, effective and confidential manner. We not only endeavour to respond to any complaint within five working days but also to have it fully resolved.
Customer Services
Our Customer Service call centre can be contacted 24 hours a day, 7 days a week. Normal telephone charges apply at country of origin.
Tel: 01748 826917
Fax: 01748 825561
Email:
info@sherpavan.com
Post:
Sherpa Expeditions Limited
29 The Green
Richmond
North Yorkshire
DL10 4RG
England
These Terms & Conditions do not affect your statutory rights as a consumer.
